Visual Process Mapping

Drawing, examining and improving processes together

Strategic reorientation, business models, workflows and data interfaces: Give your process documentation a clarity, emotion and dynamism that you can not achieve with traditional methods. In this training special you will learn techniques, visual vocabulary and visualization methods for different complexity levels in your organisation and apply them to your own case studies.

Visual Process Mapping

Interdisciplinary teams that deal with strategic changes or improving work processes often no longer see the wood for the trees. Is there a big plan? Are we talking about the whole or about the detail? Where are values created and where are they wasted? What do processes and handovers look like from different perspectives? Who is involved in what? Where are the levers for improvement? How deep must be entered into detail?

We are convinced: Visualization offers a way out of the complexity thicket. Whether you draw the „big picture“ of a change project with your team or are on the trail of the devil in the details of data interfaces – collaborative thinking with the pen helps to visualize strategies and to record, analyze and optimize processes.

In our training special you will learn …

  • a fast visualization technique, with which you can bring your questions and ideas „quick & dirty“ into conversation,
  • a simple visual vocabulary of pictograms for roles, documents, media, steps and rules
  • and visual methods developed by bikablo especially for the different complexity levels of process analysis.
  • all this you can use for yourself as a visual facilitator – or for the small group work, in which all involved grab the pen.


In the usual relaxed bikablo learning atmosphere, you can start from your own stand on to the next level of visual thinking. The trainers take a lot of time to accompany you individually to find out your learning goals and to enrich your repertoire with techniques from bikablo’s over 15 years of experience.

In this training, we will address the different altitudes in the process analysis with our own questions:

  • Meta-level for change processes: the satellite perspective

What is the big plan and our intention? What influence do markets, global trends and internal organizational dynamics have? What are our basic assumptions and thinking models? What common vision can we agree on? What are the principles and values ​​of our cooperation?

For every case example, we find a suitable set of questions, which we explore with strategy pictures, principles posters or workgroup templates. Even the classic „hero’s journey“ with the company as the protagonist can lead to a common understanding here.

  • Macro level for change processes: the helicopter perspective

What are the main process and supporting processes? What are the key phases, participants and resources? Who is the customer, who is the supplier, which values ​​should be created and which rules, tasks and structures are necessary for this?

Visualization techniques to answer these questions can be process maps, theme logos, visualized user stories or thought sketches.

  • Meso and micro level for workflows: the magnifying glass perspective

Which events, sub-processes and activities are crucial in the daily process? Who works together with whom? Where are interfaces and bottlenecks? What can be automated, what not? What works well and what errors, bottlenecks or wastes become visible?

We work on these questions with process comics in the swimming lane layout on the basis of the SIPOC (Supplier Input Process Output Customer) principle.

  • Practical Case: You work on your own case study with the new methods and reflect the result in the circle of the learning group.


  • Preliminary: In preparation, you receive a special matrix, with which you can classify and process your case study at the various complexity levels.​
  • Visual vocabulary cheat sheets: You get an extensive and structured collection of process pictograms for roles, media, documents and actions.
  • Documentation: For follow-up, participants will receive a digital photo documentation with all the trainer’s inputs and the results of the learning group.
  • Invitation to join the exclusive bikablo® Online Community for alumni with a user forum and a specialist knowledge database.
  • Neuland discount for purchase Neuland material


  • You have already attended a bikablo visualization training or similar training and are familiar with visualization baseline techniques.
  • You are a process or change consultant, an agile coach or in any other role in the field of process analysis and optimization active and open to participatory work.
  • You can bring a process case example to work on in the second day in an interdisciplinary group.


Especially for:​

  • Process- &  Change consultants
  • Project Manager, Agile Coach, Scrum Master or Iteration Manager
  • Process- Business-, IT analysts
  • Trainer, Coach or Facilitator
  • User Experience Expert, Business Analyst


  • Price​: See booking link 
  • Location: Public sessions at Bizzuals Imagineering Lab (Kontich), Online sessions via Zoom
  • Trainer: Koen De keersmaecker, Global licensed trainer bikablo Academy
  • Group: Max 12 participants
  • Language: Dutch/English - language will be decided at start of the training
  • Registration: Online, easy and convenient via our ticketing partner Eventbrite. You can pay by credit card, direct debit, invoice, prepayment or PayPal.
  • Copywrite: The bikablo® technique and the training concepts are protected by copyright. Find out more here.
  • Questions: Please contact us at