General Terms & Conditions –


These general terms and conditions for training (“training terms”) contain all rights and obligations
Bizzuals BV (“us”, “our”, en “we”) and the natural or legal person contracting with Bizzuals BV. and/or
her affiliates and/or subsidiaries (“you” and “your”). Capitalized terms have the meanings ascribed to
them in these training terms.

These training terms apply to all our trainings, courses, and sessions where we take care of the program
and trainer (each a “training”) and to all documents you use to purchase a training, including for
instance a purchase order. We hereby explicitly reject the applicability of any other terms and
conditions, including your general terms and conditions.

Agreement, changes, and cancellation

You can apply for our trainings on our website. By applying, you expressly confirm that you agree to
our training terms. An agreement exist only if and when we have confirmed your application in writing.
Commitments from or agreements with our personnel or third parties engaged by us are only
enforceable when we have confirmed such commitments and/or agreements in writing.

You can always cancel a training in writing. We will not charge you for a training if you cancel it up to
1 month before the first training day. We will charge you 50% of the training price if you cancel a
training between 2 weeks and 1 week before the first training day. If you cancel a training within 1
week of the first training day, we will charge you the full training price.

We may interrupt, reschedule, and/or cancel a training in case of unforeseen circumstances, including
without limitation a shortage or excess of applications for a specific training, or illness of the trainer.
We will always notify you of this as soon as possible.

Prices and rates

You can find all of our training rates on our website, . All training rates are exclusive of
taxes (VAT) and other additional costs (if any). Unless agreed otherwise in writing, our training rates
include the cost for training materials (as defined hereafter), use of tools, training room, coffee, tea,
and lunch (if any). We may also change our training rates after we have entered into an agreement
with you in case of changed circumstances.

Invoicing and payment

You are required to pay for the training up front for which we shall invoice you. Unless agreed
otherwise in writing, you shall pay correctly invoiced amounts within 14 days after receiving our
invoice. If you fail to pay such amounts within the agreed payment term, we reserve the right to deny
your participant(s) to the training (each a “participant”) access to the training. If you make use of our
online payment option, the terms and conditions of our financial service provider also apply.

You are not entitled to suspend or set-off due amounts. If you do not pay due amounts within the
agreed payment term, we are also entitled to statutory interest over those amounts without a notice
of default being required. If after a repeated request for payment you still fail to pay the due amounts,
we may engage a third party to seize and levy our claim. If this happens, you are also liable for all
accompanying cost, including without limitation all judicial and extrajudicial costs. The extrajudicial
costs will be calculated as 15% of the total outstanding claim with a minimum of EUR 125.

Intellectual property

All intellectual and industrial property rights to provided equipment, programming, training materials
and/or documentation (together the “training materials”) are and remain the exclusive property of us
and our licensors. You may not make public, copy, duplicate, or otherwise reproduce any training
materials. You may not make audio and/or video recordings of a training. The training materials may
only be used by the participant(s).

Other terms

Except for our intentional or gross negligence, our liability for damages concerning our performance
or nonperformance of our obligations under the agreement between you and us is limited to the price
of the training from which such liability results. We are not liable for damages resulting from an
interruption, re-scheduling and/or cancellation of a training. We are in no event liable for any other
damages, including without limitation indirect damages, consequential damages, or damages resulting
from mutilation, delay, unclearity, or other defaults in the communication between you and us.

All agreements between you and us are governed exclusively by the laws of Belgium. Any disputes will
be brought exclusively before the competent court of the city of Antwerp, Belgium.